Keylet: from a week offline to the day the servers went quiet.

Keylet is a multi-branch property agency in Cardiff, handling residential sales and lettings, commercial property and student housing. Their story with us is the most dramatic on this page, because it starts with the phone call every business dreads making.

The worst week.

When Keylet first called us, they had been offline for a week. Through no fault of their own, a previous arrangement had quietly failed underneath them, and the connectivity a multi-branch agency lives on had stopped. A property business runs on calls, viewings, applications and references; a week without systems is an eternity. Job one was simple: get them back online. Everything else could wait.

Connectivity worth building on.

Once the emergency was over, we rebuilt the foundations so this could never happen again. Every office now has its own leased line, with a backup connection alongside it that takes over if the worst happens, because a second path is the cheapest insurance a business can buy. The network in every branch runs on UniFi end to end: wired network, office-wide WiFi and the CCTV on the same managed platform.

Open-heart surgery on a live business.

The bigger problem sat in the corner: servers running everything, rebooting during working hours, hosting software heading out of support, and taking chunks of the working day with them every time they misbehaved. The fix was a full cloud migration on a live, trading business, which is open-heart surgery territory: file shares moved to SharePoint, every user onto OneDrive, identity onto modern sign-in, and a Microsoft 365 subscription they were barely using for anything beyond email put properly to work on Business Premium.

The most delicate piece was their lettings management system, the software the whole agency trades on. We planned and delivered its move from an ageing on-premise application to Alto, the cloud platform, working directly with the vendor so the business never lost its books.

Phones, laptops and people.

Their phones moved from an ageing on-premise system to Teams Phone, so a branch number rings wherever the right person is. And the desktop estate, some of it twelve years old and long past secure, was replaced outright with modern laptops, every one enrolled, encrypted and managed. Keylet work from their branches, but when weather, life or a burst pipe intervenes, key people can now work from anywhere without a workaround in sight.

The day the servers went quiet.

With everything migrated and proven, the old servers were decommissioned, switched off and responsibly disposed of. It is hard to overstate how big that moment is for a business that had organised its working life around machines that demanded attention. A Synology system now holds an independent backup of their Microsoft 365, closing the backup gap the cloud leaves open, and nothing in the building needs a reboot at lunchtime.

Where it stands.

Keylet run a multi-branch business on connectivity with a spare path in every office, cloud systems that update themselves quietly, phones that follow people, laptops that are managed and secure, precisely zero servers, and the whole estate quietly watched by us. The business that once lost a week to downtime now barely notices the technology at all, which is exactly the point.